Vacancy Description
Telephony Trainer
Subject Matter Expert (SME)
Full-Time / Contract On-Site / Remote Telecommunications & Contact Center
About the Role
We are seeking a skilled Telephony Trainer to join our team and deliver comprehensive training
programs for contact center agents, supervisors, and technical staff. This role is central to
ensuring all personnel are proficient in telephony platforms, call handling procedures, and
communication best practices. The ideal candidate combines deep hands-on experience with
telephony systems and a passion for adult learning and instructional design.
This role is well suited for an experienced trainer or contact center professional who thrives in
dynamic environments and can bridge the gap betw...
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