Telco Account - Open to no BPO experience - Paid Training

- Effectively identify, troubleshoot, and resolve customer concerns.

- Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction.

- Recognize opportunities to retain customers by presenting alternative solutions, special offers, or service upgrades that align with their needs.

- Follow all company policies and regulatory requirements related to customer privacy, data security, and compliance standards.