Tech/Systems Support Analyst

Responding to written and telephone inquiries about products, services and policies.

Liaising with other departments to resolve inquiries, and to obtain product and service updates.

Raising customer awareness of products and services.

Providing sales support and conducting customer escalation investigations.

Participating in customer service and process improvement initiatives.

Following up with customers.

Collecting and entering data.

Adverse event and product complaint reporting.

Order and return processing.

Providing product supply and status updates.

Advising users on appropriate course of action.

Monitoring issues from start to resolution.

Conducting over the phone device training.

Delivering customer service through multiple channels.