TechOps Intern: Hands-on IT Ops & Support

Gain hands‑on experience in a fast‑paced corporate IT environment to join our dynamic retail IT team at TIME. In this frontline role, you will be responsible for providing first‑level technical support, resolving user issues, and ensuring smooth day‑to‑day operations of IT systems. You’ll work closely with internal teams to elevate and track issues, maintain documentation, and contribute to continuous service improvement.

• User Support
  • Assist in responding to user queries via ticketing systems, email, or chat
  • Support basic troubleshooting for software, hardware, and access‑related issues
  • Provide guidance to users using documented solutions and FAQs
• Incident & Issue Handling
  • Log, categorize, and track incidents and service requests
  • Escalate complex issues to senior engineers with proper documentation
• System Monitoring
  • Monitor system dashboar...