Vacancy Description
- Deliver onsite and remote break-fix support for end-user IT equipment, including desktops, laptops, mobile devices, and peripherals.
- Fulfill service requests—such as hardware installations, upgrades, and configuration changes—promptly and efficiently.
- Log, update, and resolve all incidents and requests in accordance with defined SLAs, KPIs, and OLAs.
- Collaborate with cross-functional IT teams to ensure effective resolution of interdependent issues.
- Maintain accurate records of end-user hardware and support tools, ensuring compliance with asset management processes.
- Participate in project de...
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