Technical Support Training Lead (APAC)

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

The Technical Support Training Lead is responsible for coordinating and executing day-to-day operations of a Complaint Intake/Technical services team that supports different markets in relation to technical complaint handling and resolution.

The Technical Support Training Lead will be responsible for creating and delivering training on ARDx products, Complaint Handling processes and tools and other knowledge areas, as required, to the Technical Services teams and other ARDx personnel engaged in the complaint handling process. Including promoting efficiency and enhancing our customer experience by developing the skills of personnel.

Essential Duties and Responsibilities:

• Accountab...