Technical Support Team Lead — SaaS & E‑commerce

SupportZebra in the Philippines is looking for a Support Team Lead. You will be responsible for ensuring customers receive exceptional post-purchase experiences while leading a team of Support Specialists across various eCommerce platforms.

The ideal candidate should have 4–6 years of experience in Technical/Application Support within SaaS or e-commerce, with strong leadership skills and a solid understanding of support KPIs and SLAs.