Vacancy Description
Technical Support Representative / Service Desk
About the job Technical Support Representative / Service Desk
This is direct permanent employment to our client.
Trinity will assist and guide you through the process
Key Responsibilities:
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher level within organization.
Key Requirements:
- Bachelor's degree graduate, any field.
- Must have at least 18 months BPO experience in doing technical support or serv...
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