Technical Support Representative

Technical Support Representative

UnifyCX, Quezon City, National Capital Region, Philippines

Job Summary: The B2B Technical Service Agent will assist our business customers with technical issues related to our products or services. Expertise in troubleshooting, problem‑solving, and clear communication are essential to deliver exceptional technical support and ensure customer satisfaction and issue resolution. The role also drives service‑to‑sales outcomes by presenting new solutions when applicable.

Key Responsibilities

• Technical Support: Respond to business customer technical inquiries that may be causing significant business disruption and loss of revenue. Provide assistance through phone, e‑mail, and chat to diagnose and resolve issues efficiently.
• Issue Analysis: Gather detailed information and approach resolution with tenacity and urgency, taking an owner’s mindset to ensure the business is fully operational at call conclusi...