Technical Support Representative

On-site - Muntinlupa Fresh Graduate/Student Diploma Full-time

Employee Recognition and Rewards

• Holiday Gifts, Incentives

Insurance Health & Wellness

• Life Insurance

Professional Development

• Job Training

Responsibilities

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot and resolve technical issues related to hardware and software.
• Document and track customer interactions and resolutions in a ticketing system.
• Collaborate with team members to improve processes and enhance customer experience.
• Assist in the development of user guides and training materials for customers.

Requirements

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: Fresh Graduate (0–1 years).
• Skills and Competencies: Strong commun...