Technical Support Representative

Description

As a Techn ic Support Representative , your main role is to provide technical/service assistance and answer users' questions, assisting users by guiding or educating them on how to use our Lofty platform.

Responsibilities

• Resolve all issues sent by the client through email, call and chat.
• Should best resolve it with product knowledge or help center.
• Responsible being the middle person between the client and teacher if JIRA is created.
• Follow ups on the client for all unresolved tickets.
• Responsible for answering inbound calls.
• Should best resolve it with product knowledge, help center, Confluence.
• Follow up on JIRA within 3 days - delivery of resolution or following up with the client.
• From time to time, be able to upsell leaden or add on.

Requirements

• At least 1 year relevant experience in TSR.
• Willing to do onsite ...