Technical Support Representative

Company Overview

We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email in a timely and professional manner


• Provide basic technical support for software, user access, and general system navigation


• Create, update, and resolve support tickets using our ticketing system


• Escalate complex issues to appropriate internal teams when necessary


• Document all customer interactions and troubleshooting steps accurately


• Follow standard operating procedures and contribute to kn...