Technical Support Representative

As a Technical Support Representative, you will address customer needs and concerns with empathy, resolving issues related to troubleshooting, system functions, and installations. Your role involves educating customers on support options, aiming for first call resolution while maintaining confidentiality. Proficiency with various devices, internet navigation, and email management is essential for success in this role.

Duties and Responsibilities

• Listen, handle and carefully attend to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Be able to identify customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance.
• Educate the customer’s support options and steps being taken to resolve the issue.
• Ensures to provide first call resolution with confi...