Technical Support Engineer

Aplin has partnered with a global company to help find a highly skilled Technical Support Engineer to join their team. In this role, you will resolve customer inquiries, offer technical guidance, and collaborate with internal teams to ensure seamless operations. Your expertise will play a vital role in delivering outstanding customer experiences and contributing to the success of our technical support team.

This role operates on Pacific or Mountain Time core working hours.

Key Responsibilities

• Deliver efficient and effective technical support to customers.
• Diagnose and troubleshoot software and hardware issues related to company products.
• Collaborate with cross-functional teams to resolve complex technical problems promptly.
• Guide customers in configuring systems and implementing best practices for optimal performance.
• Document and track customer issues, resolutions, and best practices to enhance the knowledge base. ...