Technical Support Engineer (Security & Endpoint)

Technical Support Engineer (Security & Endpoint)

We are looking for a highly skilled Technical Support Engineer to provide expert-level assistance for our core security suites and endpoint management platforms. You will be the primary point of contact for resolving complex configuration issues, troubleshooting system performance, and maintaining a robust security posture across diverse environments.

Primary Responsibilities

• Platform Support: Provide high-level technical assistance for Datto RMM, VSA 9 & 10, and Datto EDR/AV, focusing on resolving the top volume drivers for these tools.
• Multi-OS Troubleshooting: Support a wide range of environments including Windows Servers (2016–2022), Windows 10/11, and macOS (Sonoma, Sequoia, and Tahoe).
• Security Operations: Manage AV/AM/EDR/MDR tools, configure Windows Firewall rules/exclusions, and perform threat analysis using SIEM and Microsoft Defender XDR.
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