Technical Support Engineer

Candidate must have valid authorization to work in Switzerland.

Role Definition

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Main Responsibilities

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding desktop support, printers, PDAs, tablets, iPhones, Android devices, LAN cable drops and similar equipment.
• Hands on role were expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
• Providing on-site cover as part of a shift arrangement
• Tro...