Technical Support Engineer

The Opportunity With your experience in web development, and web development applications, assets management software and content delivery applications, join a team of technical experts supporting our strategic customers paying for our premium support services. Key elements of the role involve handling technical issues and ensuring our customers are set-up for success. You will field questions, log and work high priority issues, speak with Customers regularly, and handle customer issues while working with the extendedSupport team (Support, TAMs and Engineering). The over-arching goal is to ensure that you can anticipate and avoid issues, troubleshoot customer problems and resolve complex tickets. When vital, you may be required to go onsite to expedite the resolution of a technical issue, or as part of an overall Customer experience improvement exercise. Team members will fully detail all customer cases, customer problem interactions, and customer environment details to ensure complete...