Vacancy Description
About Parloa
Parloa’s mission is to make every customer conversation effortless for customers and companies.
About the role
Technical Support Engineer
You will play a key role in delivering reliable and high-quality customer experiences with Parloa’s conversational AI platform. Acting as a bridge between customers and internal teams, you’ll troubleshoot issues, guide users, and help ensure they get the most out of the product.
Areas of ownership
- Technical Support & Issue Resolution – analyze and resolve customer issues, ensuring timely responses and clear, solution-oriented communication.
- Customer Enablement – support customers in understanding and effectively using the platform, helping them unlock its full potential.
- Cross-functional Collaboration – work closely with Customer Success, Product, Engineering, and external partners to resolve issues and improve the customer experience.
- Escalation & Owne...
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