Technical Support Engineer (L2/L3)

Location: remote Poland/ Philippines

About the Role:

We are looking for a Technical Support Engineer with a strong hardware and instrumentation background to join our Customer Care team.  
In this role, you will directly support clinics, technicians, and partners using audiometers and diagnostic hearing instruments. You will troubleshoot hardware issues, diagnose system integrations, and guide customers through installation, configuration, and operation of audiology systems used in clinical environments. 
This role sits at the intersection of hardware, software, and clinical workflows. You will help ensure reliable performance of audiometry equipment and provide expert technical support that enables hearing care professionals to deliver accurate diagnostics. 
The ideal candidate has experience working with technical instruments, medical devices, or diagnostic ...