Technical Support Engineer, Grocery Robotics and Automation Systems

Application deadline: Apr 12, 2026

Amazon's Worldwide Grocery Stores Tech (WWGST) - Robotics and Automation Systems (GRAS) is a dedicated team of highly motivated engineers that work passionately to apply innovative advances in robotics to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, unpredictable and fun.

In this role, you will troubleshoot design, performance and testing activities for our newest Robotics and Automation solutions that are deployed in the field. The individual will be responsible for monitoring and resolving tickets escalated from operations and RME teams, maintain self-service troubleshooting tools, create and maintain VoC feedback loops, manage system-driven high severity downtime events, monitor and report on fleet level availability, manage n...