Technical Support Engineer - ERP & FinTech Escalations

SD Solutions is seeking a Technical Support Engineer to join their team in Medellín, Colombia. This role offers a hybrid work format, with 3 days in the office and 2 days remote. You'll be responsible for managing technical escalations, ensuring customers successfully utilize the company’s financial automation platform.

The ideal candidate has over three years of experience in technical support roles and will collaborate with engineering and product teams to resolve complex issues and enhance customer satisfaction.