Vacancy Description
Overview
Job Purpose: END-USER Support – Field Support Engineer
Qualifications
- Qualification: Graduation
- Certification: CCNA, MCSA, CompTIA A+
- Experience: 4+ Years
Responsibilities
- Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals
- Software Installation: Install and configure operating systems, office applications, and other software as required by users
- System Configuration: Set up user accounts, permissions, and security settings according to organizational policies
- End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues
- Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary
- Remote Support: Use remote desktop tools to assist use...
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