Vacancy Description
Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026
Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.
What You’ll Do:
- Act as a key part of our 1st Line Support Team, resolving technical queries from customers
- Assist with investigation and root-cause analysis of 2nd Line tickets
- Capture, categorise and escalate software support tickets in line with SLAs
- Work closely with our technical and deve...
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