Technical Support Engineer

Overview
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The Role:
We're seeking an experienced Technical Support Engineer to join our support team at Affinity. This role combines technical expertise with exceptional customer communication skills to deliver world-class support for our B2B SaaS CRM platform. You'll be a critical bridge between our customers and engineering teams, resolving complex technical issues while contributing to our support organization's continuous improvement.
What you’ll be doing
Respond to customer inquiries and resolve technical issues via video call, email, or chat in a timely manner
Troubleshoot software and API-related issues, guiding customers through technical steps to resolve problems
Work with webhooks, APIs, and other integrations to resolve issues and ensure smooth functionali...