Who should apply?
IT support professionals with 3-5 years of relevant experience in support management positions
As our Technical Support Center Supervisor, you will:
Work with team members to ensure they respond to inbound request tickets in an efficient, courteous, and knowledgeable manner. Demonstrating strong customer service skills.Works with other departments to ensure software and hardware troubleshooting procedures are up to date. Demonstrating strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the company.Handles escalated troubleshooting tasks and works with team members on problem recognition, correlation & notification, maintains an open line of communication regarding events and follow-ups.Work with team members with problem resolution and information gathering, determining needs, and conducting r...