Technical Support Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Technical Support Analyst is a 24/7 remote operational role that offers necessary training and mentorship to develop your technical support capabilities.

**What You'll Do:**

+ Provide Level 2 application support for Travel Counselor tools, travel booking, servicing, and Corporate applications
+ Manage incident and request resolution through timely acknowledgment, prioritization, communication, and escalation
+ Respond to critical incidents (P1/P2) within SLA; participate in incident bridges, issue triage, and deliver timely outage communications
+ Monitor global ticket queues to ensure SLA compliance
+ Assess issue severity rapidly and troubleshoot application and configurat...