Technical Support Analyst

The Application Support team is responsible for the setup, maintenance, and ongoing support of HedgeServ’s proprietary reconciliation and fund administration software. This software is used by Fund Accounting teams to independently value client portfolios, ensuring accuracy and reliability in client asset management.

Role Purpose

Recon Support plays an essential role in supporting the daily receipt, validation, and transmission of broker files through secure file transfer channels. This position is operationally focused, with responsibilities centered on broker communication, FTP monitoring, and resolving file delivery issues. The analyst ensures files are processed accurately and promptly in accordance with defined Service Level Agreements (SLAs).

This position is well-suited for individuals beginning their career in Application Support, and who have a strong interest in:

• Broker-facing communication
• File delivery and FTP operations