Technical Support Analyst Bilingual Role

Provide exceptional support as a Bilingual Technical Support Analyst at D2L. Utilize your troubleshooting expertise in both English and Canadian French to ensure client satisfaction.
In this role, you'll engage directly with clients to address their technical issues across various platforms in Enterprise, Higher Education, and K-12 sectors. Your analytical mindset and effective communication will be essential in diagnosing problems and delivering actionable solutions. You will also contribute to improving product design by documenting your findings and suggestions.
Key Responsibilities:
• Engage users to identify and document technical challenges
• Research and implement appropriate solutions accurately
• Diagnose and resolve errors in product installations
• Ensure timely resolution of cases adhering to service levels
• Produce knowledge base articles for internal and external use
Requirements:
• Fluent in English and Canadian French
• Demonstrable proble...