Technical Specialist Tier 2.5 at Netdigix

Become an essential part of Netdigix Systems as a Tier 2.5 Technical Specialist, specializing in client support and IT solutions in Vancouver. Your expertise will shape client relationships and service excellence.
As a pivotal team member in the IT department, you’ll engage in client onboarding, manage complex challenges, and ensure high satisfaction rates. We seek candidates with 3-5 years of experience in an MSP setting, with a strong command of RMM and PSA tools. This intermediate role offers substantial career advancement opportunities.
Key Responsibilities:
• Oversee client technical relationships as the primary contact
• Manage and lead IT infrastructure projects from inception to launch
• Handle complex client accounts with thorough tracking and resolution
• Formulate and apply targeted technical support strategies
• Collaborate with cross-functional teams to drive service excellence
Requirements:
• 3-5 years in client services or IT support roles
•...