Technical Service Representative

Work towards minimizing equipment downtime and maintain production requirements as scheduled

Send technical analysis to the customers, and provide the customer with recommended service and repair options

Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be replaced

Must develop and maintain open lines of communication with all supportive internal and external departments

Ensure analysis, maintenance and repair recommendations are provided to appropriate groups in a timely manner

Rapid escalation to the appropriate individuals and/ or groups of any machine down situations

Accountable for building and maintaining a reporting database of all equipment technical issues

Technical support for commercial and operations team to provide value based insight...