Technical Service Management Lead (ST Telemedia Global Data Centre Philippines)

The DC Technical Service Management is responsible for maintaining high levels of customer satisfaction and fostering long-term relationships through the provision of expert technical support and customer relationship management.

Responsibilities

• Develop and maintain relationships, serve as the primary contact for customers, provide updates on services.
• Provide support, resolve issues, assist with data center solutions deployment and optimization.
• Develop strategies to enhance satisfaction and retention, monitor KPIs, conduct reviews for improvement.
• Manage onboarding, conduct training sessions on best practices and service usage.
• Collect and analyze feedback, advocate within the company, collaborate on product improvements.
• Ensure activities comply with regulations and standards, participate in audits, implement risk management strategies.

KPIs

• Customer satisfaction ratings
• Ret...