Technical Product Support Specialist

Job Description
We are seeking a highly skilled Field Technical Product Support Specialist to provide expert technical assistance for our products. This role involves hands-on support, troubleshooting, and collaboration with engineering teams to ensure optimal product performance and customer satisfaction. This role pays up to $30/hr.

Key Responsibilities:
 • Deliver technical support for our products, including installation, configuration, troubleshooting, and repair of software and firmware-enabled hardware.
 • Diagnose and triage complex technical issues both on-site and remotely, using diagnostic tools and advanced problem-solving techniques.
 • Provide user-facing support for pre-release products, addressing user-reported issues and offering actionable recommendations to improve user experience.
 • Document all service interactions, including issues, resolutions, and customer feedback, in the Jira issue tracking system.
 • Collaborate with engineering an...