Technical Engineer, Customer Support

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Responsibilities & Deliverables

• Provide professional application and technical support & consultation to clients of Finastra Payment products
• Triage functional application issues, payment processing issues and guiding customers utilization Payment systems.
• Execute escalation procedures when applicable, as defined by management
• Involvement in the projects, throughout the development and implementation life cycle, to ensure the actual implementation meets the requirements
• Work collaboratively with customers’ and Finastra technical groups for ...