Technical Customer Service Representative

Take the first step in your career as a Technical Support Representative at MCI. Provide outstanding customer support while managing technical inquiries over the phone.
This full-time, entry-level role focuses on addressing customer questions and promoting new services while ensuring satisfaction. With a commitment to world-class training, MCI welcomes driven candidates seeking growth in customer service. While prior experience isn't necessary, enthusiasm and reliability are key elements for prospective representatives.
Key Responsibilities:
• Address customer inquiries through inbound calls
• Achieve effective problem resolution on initial contact
• Document customer interactions and claims promptly
• Leverage knowledge to assist customers accurately
• Keep abreast of updates through ongoing training
Requirements:
• Candidates must be 18 years or older
• High school diploma or equivalent required
• Type proficiently at 20+ words per minute
• Familia...