Technical Customer Service (Bi-LingualEnglish/Italian)
What We Offer:
Competitive salary of £13-15/hr with performance-based quarterly bonuses Hybrid work model, with 2 days in-office Comprehensive benefits package Generous vacation and paid time off policies A collaborative and supportive work environment Responsibilities:
Handle English & Italian emails, calls, or chats in line with company policies Troubleshoot incoming issues, identify root causes, and work towards effective resolutions Research and resolve both internal (Tier 1) and external user-reported technical issues Gather data, test, and replicate problems, raising detailed bug tickets for the development team as needed Collaborate with technical teams on escalations and help resolve complex issues. Qualifications:
1-3 years of proven experie...