Technical Consulting Engineer - SDA/DNAC

What You'll Do As a TECHNICAL CONSULTING ENGINEER the position has the following responsibilities: Ø Provides expert level technical support to our customers/partners globally (including but not limited to software and hardware upgrades, reactive and proactive maintenance windows, detailed root cause analysis). This can also be both remotely and on-site as required, and cover every phase of the post-sales customer lifecycle - plan, build, run, optimize.

Ø Solves product and network problems of high complexity by quickly isolating and resolving issues Ø Increase customer network uptime by providing independent consultation to solve complex network and product problems, including pro-active/beyond the fix recommendations Ø Provides a technical focus support service that builds trust and enhances customer affinity Ø Effectively utilizes Cisco’s world class lab facilities to simulate customer network issues Ø Provides systems/product training and intellectual pr...