Technical Account Manager

Technical Account Manager (TAM)

JSM Business Services, on behalf of a renowned client, is looking for dynamic Technical Account Managers (TAMs) to join our expanding team. As a key player in sustaining customer relationships and driving business growth, this role is integral to our continued success.

Your Role:

• Customer Retention: Ensure high customer retention rates.
• Revenue Growth: Drive revenue growth through effective upselling and cross-selling within our existing client base.
• One-Time Sales: Secure lucrative one-time sales opportunities.
• Team Collaboration: Work alongside Customer Care for a seamless client experience.

Key Performance Indicators:

• Customer Satisfaction: Achieve a CSAT score of 90% or higher.
• Retention Rate: Maintain a customer rete...