Tech Support Technician

Tech Support Technician to provide technical support for hardware, software, and end-user technology needs. This individual will serve as a primary point of contact for IT-related issues, delivering responsive support and excellent customer service in a fast-paced environment. The ideal candidate is comfortable troubleshooting multiple issues simultaneously and has hands-on experience supporting a variety of devices and operating systems.

Responsibilities

• Provide hands-on and remote technical support for Windows, Mac, and Ubuntu/Linux users.


• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.


• Configure, provision, and deploy laptops, desktops, and other end-user devices.


• Support hardware including desktops, laptops, thin clients, scanners, and peripher...