Tech Support Specialist

We are looking for an analytical, solution-oriented, and service-driven professional who enjoys solving problems in digital environments.

The ideal candidate thrives in a fast-paced environment, approaches challenges with curiosity, and maintains a collaborative mindset to enhance processes, documentation, and merchant satisfaction.

Main Responsibilities

Customer Support & Case Management

• Handle customer inquiries via ticketing systems with professionalism, empathy, and technical accuracy
• Classify and prioritize issues based on urgency, business impact, and technical complexity
• Ensure every interaction reflects high-quality communication and adherence to service standards (SLAs, tone, and consistency)
• Document case details thoroughly, maintaining traceability and clarity for escalations or audits

Technical Analysis & Troubleshooting

• Perform initial technical assessments of issu...