Tech Support Engineer

Job Overview

We are looking for a Tech Support Engineer to provide technical support and ensure a smooth customer experience. This role involves troubleshooting issues, supporting customers (on-site and remotely), and working closely with internal teams to resolve technical problems efficiently.

Key Responsibilities

• Provide on-site training and remote/on-site technical support
• Troubleshoot issues by analyzing logs and developing test scripts
• Respond to customer inquiries via phone, email, or chat in a timely manner
• Manage and track support tickets to ensure resolutionDocument solutions and transfer knowledge to end-users
• Escalate and report issues through the service desk as needed
• Collaborate with internal teams to deliver effective solutions

Requirements

• Bachelor’s degree in Computer Science, IT, or related field
• Minimum 2 years of experience in ...