Tech Support Engineer

Solution Support Engineer Summary

Solution Support Engineers at AVEVA employ a combination of the solution, systems, network communications and application‑specific software skills to help customers maintain the reliability and performance of their systems and address any potential technical problems.

Responsibilities

• Assist Application Engineers with site‑specific difficulties during new site commissioning as well as system upgrades and expansions
• Work closely with our global team force to manage customer relationship and satisfaction
• Research, identify, develop and recommend corrective measures to address technical and application issues identified in the field or in‑house
• Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use‑cases, and occasionally participating in product dev...