Team Leader/Sr. Team Leader

DUTIES & RESPONSIBILITIES:

In this vital role, the Customer Service Supervisor is focused on engaging and motivating their team to make personal connections with customers. They support Service Advocates by ensuring they have the right tools and training, to identify root causes for service challenges, and by helping to remove barriers to excellent service.

Customer focus, motivating others, setting priorities and removing barriers for your team are some of the essential skills required. Continuous improvement, and working collaboratively with other departments and colleagues, will be critical to success.

Responsibilities

• Leads and supports the daily operations of a team of 15 Advocates; either virtually or in an office. Motivates, coaches and develops their team members.
• Meets daily with Advocates to recognize good behaviors, provide coaching on needed improvement, and ensure action ...