Vacancy Description
BPO Team Leader (Voice & Chat) | Utilities / Telecom / BFSI | Up to ₱65K | BGC
Company: Tata Consultancy Services
Location: Taguig City – BGC
Work Setup: Full On-site
Shift: Day Shift / Night Shift (24/7 Operations)
Salary Range: ₱50,000 – ₱65,000
Headcount: 10
Interview Process: Virtual
Job Summary
We are looking for an experienced Contact Center Team Leader to lead and manage a team of customer service associates handling voice and chat support . The ideal candidate will be responsible for driving team performance, ensuring excellent customer experience, and achieving key contact center KPIs .
Key Responsibilities
- Lead, supervise, and motivate a team of customer service associates handling voice and chat interactions .
- Monitor team performance and ensure achievem...
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