Vacancy Description
Key Responsibilities
- Supervise, coach, and mentor a team of PHRNs in handling clinical and non-clinical BPO-related tasks (e.g., utilization management, prior authorization, claims review, telehealth support).
- Monitor daily team performance, productivity, and quality metrics.
- Conduct regular performance reviews and provide constructive feedback.
- Assist in training and upskilling team members on medical protocols and client guidelines.
Qualifications
- At least 3 years Team Lead Experience
- Must be a Philippine Registered Nurse with an active PRC license.
- With Healthcare Account Experience
- Willing to work onsite at MOA Pasay
Ready to Apply?
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