Team Leader - Order Management (Customer Service)

Key Responsibilities

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  Lead, motivate, and develop an Order Management team (around 10 employees).

  
  


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  Organize team workload, monitor KPIs, and ensure high quality and timely execution of processes.

  
  


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  Oversee end-to-end order management in SAP (order entry, price and availability checks, invoicing).

  
  


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  Act as an escalation point for complex operational issues, complaints, and non-standard cases.

  
  


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  Coordinate delivery processes in cooperation with distribution centers and carriers, including special deliveries for the Polish ...