Team Leader: Customer Experience (Remote)

A leading digital services firm in Imus, Cavite, is looking for a Team Leader to manage team operations and guide their development. Ideal candidates will have at least two years of experience leading customer support teams. Strong communication skills, technical know-how, and flexibility in working hours are essential. The role includes managing SLAs and KPIs, conducting coaching sessions, and acting as a liaison with management. This position offers opportunities for growth in a supportive workplace environment.
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