T3 Service Desk Engineer

Job Summary:

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and collaborate with other IT professionals to ensure the delivery of superior IT services. Your role will involve troubleshooting advanced issues, mentoring junior staff, and participating in project work.

Key Responsibilities:

• Advanced Technical Support: Resolve complex technical issues escalated from Tier 1 and Tier 2 support, ensuring timely and effective resolution, including but not limited to:
• Virtualization: VMware & HyperV
• Backup systems and Storage
• Network and Security (Firewall Systems, Router and Switches etc.)
• Active Directory and O365 Administration

• System Administration: Perform advanced system administration tasks, including server management, network configura...