T2 Technical Support Specialist

Taguig, Philippines

• State/Province: National Capital Region (Manila)
• Country: Philippines

Job Description

HEROIC Cybersecurity ( HEROIC.com ) is seeking a Tier 2 Technical Support Specialist to deliver expert, customer-focused technical support that keeps our customers’ technology running securely and seamlessly. This role sits at the frontline of the HEROIC customer experience — directly influencing satisfaction, retention, and trust in our brand.

This role owns the end-to-end customer support journey for inbound and outbound technical issues — diagnosing, troubleshooting, and resolving a wide range of computer-related problems while maintaining detailed documentation, SLA compliance, and an exceptional customer experience across every interaction.

Responsibilities:

Frontline Technical Support — Serve as the primary point of contact or SME for inbound and outbound client support, ha...