Systems Engineer

Job Title: Systems Engineer

Key Skills: Microsoft 365, OneDrive, Microsoft Purview, Microsoft 365 Copilot

Location: Brazil

Mode: Remote

We at Coforge/Encora are hiring Systems Engineer with the following skill set.

Key Responsibilities

• Own first-touch resolution of tickets in the ServiceNow Collaboration queue across the M365 stack and supported third-party tools.
• Triage, troubleshoot, and document issues; escalate to senior engineers or the Systems Architect with clear reproduction steps when needed.
• Provide first-level technical support to end users for collaboration products and service.
• Assist in monitoring and maintaining collaboration platform health under guidance.
• Perform basic configuration changes, updates, and validation in line with change management
• Document system configurations, runbooks, and procedur...