System Engineer

The System Engineer provides expert technical support to enterprise customers for backup, recovery , and data management suite. This position requires proficiency in troubleshooting , remote problem solving, and strong communication skills for resolving complex technical issues involving backup infrastructures and disaster recovery.

Key Responsibilities

• Troubleshoot and resolve customer issues for the full suite of backup and recovery products, both remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
• Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
• Document technical procedures, support case notes, and solutions for customer issues.
• Perform root cause analysis and elevate software bugs or product enhancements as needed.
• Contribute t...